a wild year so far

It has been a crazy year since starting in 2019. As I last posted, I was able to survive the trip to la, and after a month and a half I resigned my job at support.com

Background

I joined support.com in April of 2018, and was placed in to the comcast program. I loved learning about how the comcast program worked, and I learned a great deal about how comcasts deals with customers. I actually can’t reveal any of that, even though I don’t work for them.
However, because of some accessibility issues, I was placed in to the target program.

Target program

Upon being accepted in to the target program, I learned more about TVS than I thought was humanly possible. If anyone needs help with their element or other TV I’m generally able to assist. I’ll admit, retail is retail, but the experience was delightful at SDC, and I met a lot of cool people there.
Part of the reason why I enjoyed the job was being able to talk to different kinds of people on a daily bases. Some were angry, some were warm and some were just plane strange. I have been asked a lot of questions in my life, but never if you could use a modem to avoid paying for internet. What’s sad about that situation is that the guest in question couldn’t even ask the question properly. To be able to ask the question the guest wants to know, translate what they are saying, and then answer the guests question, takes a lot of skill. Truly, Active listening is the key in those situations.

working with Electronic Arts

In december of last year, I was able to begin a process that I never dreamed I would be able to start. I began processing my resume to electronic arts. While this was suposed to be short term, the term has been extended, and I hope it becomes my full time job. No, for the record, I can not say anything about what goes on with my job, or what I do. However, I can say that it is very rewarding, and I have enjoyed it since I started.
The people that I have gotten to network with have been very enjoyable to talk tto, and I hope to do more in the coming months.

not all warm and fuzzy though

While things have been going well in the job department, there are things that are still needing to be fixed. My SSI is still something that is a thorn in my side, and so is the mortgage from suntrust that became a thorn in my side back in November of last year. I’m still working to fix that mess, and hopefully with this new job I can finally get the mortgage handled and work on some other stuff that needs fixing. My

My absance in writing has been unacceptable, as I should have written several times since the end of last year. But with technical difficulties, the closing of my VR case, the new job, and other things, I simply let it get away from me. I don’t intend on that happening again, and plan on staying on top of things.

conclusion

While this writing has been disorganized, this kind of paints a picture of how crazy my life has been. I will write more, when I can, and my next piece will be something that I have been wanting to write about for a long time. Hopefully, it’s longer, and more organized.

Hello everyone, and a very happy new year! Well since the LA situation, a lot has happened. I will be getting an Braille, and the madden Guide is finished! My goodness, what a project that was, taking 4 months to do it! So not only will I be getting an El Braille, but there are other things happening. I can’t write about those now, but I will when I am able to tell more. You know something, I want to talk about the government shutdown and why it annoys me so darn much. Let’s go back to 2013 shall we, when the government was shut down so that our former president could do his thing with Daka. Remember Daka everyone? You know, the so-called solution that would solve the dreamers problems? Well, the republicans didn’t want it, because they knew it was a half-baked solution, wich really didn’t help anyone. Fast forward to 2019, and what does our republican president offer? To extend the Daka dreams time here to 3 years, allow them to get work permits, and social security numbers. Hey, a lot can happen in 3 years, and they may be able to get citizen ships, but that’s not the point. Continuing on with trumps proposal, he offered to stop the deportation of another 3 hundred-thousand people, and give them the same access. What do the democrats say? Oh, it’s not a permanent solution. You know what? That’s hypocritical and they know it. Obama promised to make the lives of persons with disabilities easier particularly in education. What does he do? He creates the CVAA (The communication video accessibility act, wich has nothing to do with education and deals with Phones, TVS, and now, games. I am not saying that I am not greatful, but what I am saying is that obama offered us fluff, and we ate it up. His “Affordable health care act” was not affordable as he claimed, and not only that, he attached a penalty forcing people to have insurance. Hmm, sounds like a little socialism, doesn’t it? Forcing people to have insurance even if they can’t afford it or pay a penalty? This doesn’t sound like a very democratic thing. What has trump done? Well, the unemployment rate was at record lows the last time I looked, historic record lows in the margen of around 2 percent. I don’t think that has ever been recorded. Second, he signed in to law, a treaty that will allow students to have equal access to college text books who are blind.This means that instead of having to buy the book at your local college store pay for the book that you won’t use and show a receipt, to the disability specialist just to get a copy, you will now be able to either pay for the book outright if it is accessible, or in some cases get the book for free regardless. So, everyone wants to jump down Trumps’ throat for every single complaint. He’s racest, he’s a nationalist. Do half the people in this country know what that even means at its core? Nationalism means “spirit or aspirations common to an entire nation. A nationalist is someone who has that same spirit mentioned above. So, if that is true, then everyone who runs their mouth at election time claims without saying it that they are a nationalist. So Trump is a nationalist because he puts America first, and wants to bring jobs back to america. What’s wrong with that?” What is wrong with being able to call Customer service at HP, or Dell, or Apple and “Actually talk to someone who is from here?” Is that such a bad thing? If it is, than I’m in serious trouble, and you might as well label me something terrible and send in the CIA. Look, people need to stop listening to what the media spins on stuff, and really take a look at the facts as they are. CNN and fox, my two examples are extremes. One is left, the other is right. Problem is the media as a hole whips people in to such a frenzy, that we go beyond reason. We stop thinking about logical things and start becoming unreasonable. The civil war is a prime example of what I’m talking about. Everyone can say all they want that the war was only about slavery, and that’s not the point about what I”m saying. My point is that people got so emotionally invested in things they failed to be reasonable. All the people who want Trump impeached do you even have a logical reason, or is it just stuff you have heard from CNN and the like. Because if it is CNN and the major media outlets, everything, and I mean everything they say is subject to review. The reason why this country is the laughing stock of the world, is how we as citizens are behaving. And, for the record, the fact that Hilary Clinton did not get elected has nothing to do with it. We have no respect for our authorities anymore. We have no respect for the police, and we have become an entitled nation. Should programs be reformed? Yes. Should the criminal justice be reformed? Yes. I won’t put my own thoughts in this post, because I”m liable to hurt my self. With all that being said. I don’t think that burning down city hall, and shooting police officers is the way to go. I don’t think that threatening to burn a police station down to the ground or throwing bodyly fluids at people is going to get you anything, except more media coverage. If you want to stop a movement in its tracks, don’t cover it. Yes, that’s what I said. It’s time we started acting like “Civilized people” instead of behaving in a disturbing and beyond childish manner.

This post is not going to have the triditional formatting that people are used to seeing with my posts.
If anyone remembers the email that I posted on here regarding the uber driver who wanted to threaten me with the police? Well, Sometime next week, I will be in L.A. I wish it was for a happier reason, but this trip well, I don’t know how to describe the situation, except the most bizarre situation that I have ever been a part of.
Almost a month after uber closed my case with them, this woman, is wanting to file a suit against me in small claims court. Not only over the meal issue, but the fact that she stayed at my house and didn’t go on any trips the night the first attempt to pay her failed. Seriously a law suit over that, plus the fact I gave her a 1-star raiding, and that she was investigated by uber. Did she expect me to just be okay with the threat of the police being brought to my house and her showing up? Anyways, I have been invited toappear on a very famous courtroom show. I won’t say anymore at this point, but I’ll try and blog some when I’m in L.A.
To continue this update, I was not able to blog while in LA, and the show I wwas on was the judge Judy show. The woman was not Suing me for trips that she missed while at my house, but rather for trips that she missed while I had her investigated. Actually, I didn’t have her investigated, uber decided to do that. What’s funny about this hole situation, is that the woman did get paid back, just not when she wanted. I even paid her extra. Would have paid her sooner, if she had not threatened me with the police. Anyways, she sued for $586.00 over me giving her a 1 star raiding, , the investigation, and the fact that the investigation caused her to miss trips. All of this over a $44 meal. While she may have gotten all her monitary victories I got something better. I prayed before I went on, long an hard, and God answered me. He gave me the boldness to stand up to the woman who called her self a judge at one time. I also got something back that I had lost on this trip, and I thank Jesus Christ for that. The producer, who did not expect me to be a target of the “Judge” from the beginning of the case, said that I had balls of steal for standing up to her like that, and not being afraid. Judge actually ended it early, and I doubt it will even air, just because it wasn’t her at her best. Anyways I’ll write more about it later, from the perspective of the trip its self.

introduction

The amazon fire TV stick and the roku streaming stick are very powerful streaming options. They offer a wide variety or streaming services such as netflix, hulu, and others on a device that can easily be tucked away behind your TV. Not only that, but both devices offer accessibility features out of the box, and both are a fraction of the price of the apple tv. However there are some differences and these will be broken down

roku

The roku streaming stick costs around $69.00. It includes accessibility features out of the box, so no sighted assistance is required for setting it up. It also includes a Voice remote, and the interface was pleasant to work with, though with a few pit falls. While the stick does not have any storage space, everything is controled through an account, and the system and voice guide will walk you through creating an account and adding channels.
Practically everything on the device speaks, and navigating settings and other options was a pleasant experience.

first time setup

Here is sadly where the issues became noticeable for me. When setting up your streaming player it did just fine until you entered a wireless network. If you entered the letters or numbers of your network too quickly, the stick would freeze, and you would have to restart. I never found out if this was the remote or the actual stick, but it took several tries to get by it. It took me slowing down to a crawl in entering the characters, before I could go on to the next screen. However, after that screen, things proceeded as expected.
The setup did take longer because it does walk you through creating an account, and I found the website to be easy to navigate and to work well with JAWS and NVDA. The how-to videos explaining concepts were very helpful as well, I will give roku a tun of credit for making their content accessible. Once setup was complete it was time to dive in to the main interface.

The main interface

The main interface of the roku player consisted of a home screen, and several menus. The Voice guide made navigating these menus easy and pleasant to use, even if there was a bit too much verbage at times. Going in to settings the guide read all options, and also read the legal agreements, wich is a surprise considering that most accessibility options in the past never read the legal stuff. I could restart my stick and the voice guide would come up imediately.
Starting and stopping the voice guide was easy enough, as you pressed the Star button, wich is to the right of the arrows and down from them. You pressed this button 3 times rapidly.

accessibility of aps

While I only tried a few, the aps I tried were accessible for the most part. I tried the following:

  • Amazon prime
  • WWE network
  • hulu
  • ESPN

The only one that did not work, was the ESPN ap, but all my other streaming services worked. The stick also had the options of streaming sling TV, wich I will admit, I have not tried on either device because of the trial period. Plus, it offered MLB at bat, and NBA TV. (have not tried either.) All in all though, for the aps I tried the accessibility in the ones I worked with was on target, and even though I had never used a roku before, the voice guide was there, walking me through the interface.

terrible voice

The next biggest con for me in using this device was the voice synthesizer. I’m not sure exactly what kind it was, but it was mechanical and did not have inflection. And, adding base did not help. This, along with the problems at setup is why I returned it. I get my tech at target, wich allows for a 30 day return policy, no questions asked, and also gives you technical support on electronic devices purchased, as long as you own the device. Target understood, and they allowed me to get the next device in this review.

Oh no there is a fire!

While not talking about fires in the literal sence, the fire TV stick cost less than the roku stick. While the roku stick costs $69.99, the amazon fire TV at the time costs $29.99. It also plugs directly in to the HDMI port of your TV, and includes many streaming services, with the ability to add more. Another appealing feature is the alexa voice remote, giving you access to alexa skills, and if you already own an echo, echo dot, or echo show, you can use them to control your fire TV stick.

setup

The setup process was simple and straight forward, and amazon’s voice view screen reader walks you through the setup. Pressing and holding the back and menu buttons on the alexa remote launched the screen reader, and there is even a tutorial to show you how to navigate. Adding your wireless network, was a breeze, and the device didn’t freeze. It then asks for your amazon account, wich I just entered with the remote. You would use the ring to navigate to each letter, and press the okay button inside the ring to select a letter. Voice View was very snappy at this, and could keep up with me navigating.Once setup was complete, it was time to get my binge on.

services and aps

While the amazon prime video, music, and the main amazon aps are accessible, I can also include netflix and hulu in that list. Others like sling TV, NBA TV, at MLB TV Seem to be accessible, but as they want either a subscription or a trial, I have not tested them yet. Two aps that were not accessible with Voice view were ESPN, and sadly and surprisingly, WWE network. While the WWE network ap or channel was accessible on everything from the Iphone, to my xbox, to the roku stick, it was not accessible with the fire TV stick. Voice View just kep telling me that there were unlabeled buttons.

Alexa is in the house!

Alexa also makes her presence known on this device, and I was amazed at what I could do with the device. I could listen to my audible books, play games, and other things. Only thing I can’t do is set timers, or use my sleep sounds on the stick. But I can use pandora as well, and well, alexa is um, alexa!
You are able to also search for programming with alexa, and alexa can tell you where it it can be found. For example, If I search for rugrats, alexa will find it on amazon prime and tell me that that is where it is.

The bottom line

For me, the amazon fire TV stick won out over the roku counterpart, even though the WWE network ap is not accessible. While I did not compare an apple TV for this review, the fire TV stick is a bit more responcive when navigating, and you also get alexa. Amazon throwing in alexa is a masterful idea, considering all the things that alexa can do. Even if you don’t have a smart TV, this device turns your TV in to a smart TV, and I must say I enjoy having that capability.
The amazon fire TV stick at that time was half the over half the price of the roku stick. At $29.99 the device was a steal, and I have not looked back on it.
The apple TV, when even compared price wise to the roku stick, is just off the wall, simply because of the Apple logo on it. As consumers, we have the power to change that, and I do not intend to agree to apple’s prices by purchasing their products at this time. The fire TV stick does more than I need it to do, and I am just getting started with it. It’s pleasant voice, and alexa remote make this device a joy to use.

introduction

The amazon fire TV stick and the roku streaming stick are very powerful streaming options. They offer a wide variety or streaming services such as netflix, hulu, and others on a device that can easily be tucked away behind your TV. Not only that, but both devices offer accessibility features out of the box, and both are a fraction of the price of the apple tv. However there are some differences and these will be broken down

roku

The roku streaming stick costs around $69.00. It includes accessibility features out of the box, so no sighted assistance is required for setting it up. It also includes a Voice remote, and the interface was pleasant to work with, though with a few pit falls. While the stick does not have any storage space, everything is controled through an account, and the system and voice guide will walk you through creating an account and adding channels.
Practically everything on the device speaks, and navigating settings and other options was a pleasant experience.

first time setup

Here is sadly where the issues became noticeable for me. When setting up your streaming player it did just fine until you entered a wireless network. If you entered the letters or numbers of your network too quickly, the stick would freeze, and you would have to restart. I never found out if this was the remote or the actual stick, but it took several tries to get by it. It took me slowing down to a crawl in entering the characters, before I could go on to the next screen. However, after that screen, things proceeded as expected.
The setup did take longer because it does walk you through creating an account, and I found the website to be easy to navigate and to work well with JAWS and NVDA. The how-to videos explaining concepts were very helpful as well, I will give roku a tun of credit for making their content accessible. Once setup was complete it was time to dive in to the main interface.

The main interface

The main interface of the roku player consisted of a home screen, and several menus. The Voice guide made navigating these menus easy and pleasant to use, even if there was a bit too much verbage at times. Going in to settings the guide read all options, and also read the legal agreements, wich is a surprise considering that most accessibility options in the past never read the legal stuff. I could restart my stick and the voice guide would come up imediately.
Starting and stopping the voice guide was easy enough, as you pressed the Star button, wich is to the right of the arrows and down from them. You pressed this button 3 times rapidly.

accessibility of aps

While I only tried a few, the aps I tried were accessible for the most part. I tried the following:

  • Amazon prime
  • WWE network
  • hulu
  • ESPN

The only one that did not work, was the ESPN ap, but all my other streaming services worked. The stick also had the options of streaming sling TV, wich I will admit, I have not tried on either device because of the trial period. Plus, it offered MLB at bat, and NBA TV. (have not tried either.) All in all though, for the aps I tried the accessibility in the ones I worked with was on target, and even though I had never used a roku before, the voice guide was there, walking me through the interface.

terrible voice

The next biggest con for me in using this device was the voice synthesizer. I’m not sure exactly what kind it was, but it was mechanical and did not have inflection. And, adding base did not help. This, along with the problems at setup is why I returned it. I get my tech at target, wich allows for a 30 day return policy, no questions asked, and also gives you technical support on electronic devices purchased, as long as you own the device. Target understood, and they allowed me to get the next device in this review.

Oh no there is a fire!

While not talking about fires in the literal sence, the fire TV stick cost less than the roku stick. While the roku stick costs $69.99, the amazon fire TV at the time costs $29.99. It also plugs directly in to the HDMI port of your TV, and includes many streaming services, with the ability to add more. Another appealing feature is the alexa voice remote, giving you access to alexa skills, and if you already own an echo, echo dot, or echo show, you can use them to control your fire TV stick.

setup

The setup process was simple and straight forward, and amazon’s voice view screen reader walks you through the setup. Pressing and holding the back and menu buttons on the alexa remote launched the screen reader, and there is even a tutorial to show you how to navigate. Adding your wireless network, was a breeze, and the device didn’t freeze. It then asks for your amazon account, wich I just entered with the remote. You would use the ring to navigate to each letter, and press the okay button inside the ring to select a letter. Voice View was very snappy at this, and could keep up with me navigating.Once setup was complete, it was time to get my binge on.

services and aps

While the amazon prime video, music, and the main amazon aps are accessible, I can also include netflix and hulu in that list. Others like sling TV, NBA TV, at MLB TV Seem to be accessible, but as they want either a subscription or a trial, I have not tested them yet. Two aps that were not accessible with Voice view were ESPN, and sadly and surprisingly, WWE network. While the WWE network ap or channel was accessible on everything from the Iphone, to my xbox, to the roku stick, it was not accessible with the fire TV stick. Voice View just kep telling me that there were unlabeled buttons.

Alexa is in the house!

Alexa also makes her presence known on this device, and I was amazed at what I could do with the device. I could listen to my audible books, play games, and other things. Only thing I can’t do is set timers, or use my sleep sounds on the stick. But I can use pandora as well, and well, alexa is um, alexa!
You are able to also search for programming with alexa, and alexa can tell you where it it can be found. For example, If I search for rugrats, alexa will find it on amazon prime and tell me that that is where it is.

The bottom line

For me, the amazon fire TV stick won out over the roku counterpart, even though the WWE network ap is not accessible. While I did not compare an apple TV for this review, the fire TV stick is a bit more responcive when navigating, and you also get alexa. Amazon throwing in alexa is a masterful idea, considering all the things that alexa can do. Even if you don’t have a smart TV, this device turns your TV in to a smart TV, and I must say I enjoy having that capability.
The amazon fire TV stick at that time was half the over half the price of the roku stick. At $29.99 the device was a steal, and I have not looked back on it.
The apple TV, when even compared price wise to the roku stick, is just off the wall, simply because of the Apple logo on it. As consumers, we have the power to change that, and I do not intend to agree to apple’s prices by purchasing their products at this time. The fire TV stick does more than I need it to do, and I am just getting started with it. It’s pleasant voice, and alexa remote make this device a joy to use.

This post will be short and to the point. I am sure all of you are aware by now of the terrible events that took place about two weeks ago in jacksonville Florida. I am not here to discuss political action, and I am not here to discuss the shooter, except in the most general of terms. What I am about to say, is going to be direct, and it is going to be to some at least, callas. People, listen to me, and read carefully. The madden tournaments were not just a competitive event, but also a social event. Yes, I know that lives were taken. I just read an article about a guy who is off to college, but will have to live with the fact, that his friend died, watching him play madden, because his friend lost in the tournament. No loss of life should ever be treated as something to be overlooked in a situation like this. However, If we stop developing, if we stop playing, if we stop not doing the things we enjoy doing, guess who wins? In the end, every person who enjoys inspiring fear, and distrust, and discord among us . The people who enjoy mass panic and turning one against another. We as a society, and as a community, should not, will not, can not, let that happen! I have never been to one of these events, but I did see the recorded shooting. I was sad a week and a half ago, but the tears that are in my eyes now as I write this are of anger, and defiance. I will continue to make the videos that I make, as well as the other projects in the works. Why? Because they need to be made, because it is my way of contributing to developement of the games. I fully understand that not alot is being done right now. But I’m still going to submit ideas, and report bugs, I’m still going to do videos, and I am still going to do my part to make this series the best it can be.
I am posting a link to my youtube channel with all of my madden Videos.
https://www.youtube.com/channel/UC5ePlHcHC1w5XF-NjRCQOdg?view_as=subscriber
To those who lost friends or loved ones, my heart goes out to all of you. I will not say that I have the answers, nore will I sugegest political action. That is not my place, and I would be lying if I said I had all the answers.
But we must be strong, and press on, sueing EA will not bring back losses of life. And the shooter, will most sertainly pay, is probably paying right now.

Switching to comcast

Introduction

When I switched from comcast to at and t back in december of last year, I had no idea of the problems that awaited me. Truth of the matter is, in one way, I’m not looking forward to this switch, because there is going to be a lot of fighting on several fronts. But, the issues are long standing, and I need to make a stand as a consumer. Problem is, the only other game in town is Comcast.

When it comes to both comcast and AT and T, both of them have there issues. But as this piece is about my experiences with the later of the two, that’s the one we will stick with.

how it all started

The problems started a couple months after we got the at and T service installed. The connection suddenly dropped. I knew that I was hurting my self by letting go of 25 MBPS but comcast had raised my price higher than I could afford at the time. So the net drops, we call for a tech, and they fix it, problem solved you might say. Problem is, problem was not solved. The connection stayed up for about 3 weeks, then suddenly dropped again. Again, called for a tech, and they sent one out here. Said it was a bad modem, so we got a new one. This time, the service worked for about 3 months, with no problems, new modem, problem solved, or so I thought.

working at home

I absolutely love working from home. God could not have blessed me with a more wonderful job, than the one that I have now. While I will not go in to what my job is, having a stable connection is important, (absolutely Crucial). Problem is, when your connection starts dropping during your work hours, the following happens:

  • you don’t get paid
  • you have to report that you can’t make it to work
  • and then your blood begins to boil

This has not happened just once, though the most recent occurance of this happening was this past Monday. I had to call in to report that my ISP was acting up again. Thing is too many reports like that can get you fired. And I will not get fired because of a bad ISP! This dropping during crucial working hours has happend alot lately, and you know what happens? Call a tech, it’s a bad modem, get modem replaced, net drops. See the pattern developing? Bad modem, modem replaced. Net drops, bad modem, modem is replaced.I have gone through 6 modems in the past year with them, and I will not do it anymore.

Streaming

While this is not as important as work, it is quite important for other volunteer reasons. As most of you on the audio games forum know, I with help, make videos for the madden NFL series. of games. I detail accessibility changes, and also make video guides. I’m also working on another madden related project, but once it is up, that will be placed in the blog as well. Anyways I digress. The modems that At and T use, for the most part make streaming easy, if you know what settings to play with. Until last Tuesday, that was not a huge problem. Then as I said before, the modem went down, on my entire day of work. So we call a technition out here, and he says well, It’s an older modem, and a bad modem at that! Sounds like a broken record? Oh, but he also says that something might be wrong at the local terminal that is near us. So, he replaces the modem. I go set everything up, and then go try to configure my ports and DMZ. But there is no ports or DMZ options. The options are so different on this router/modem, that they are impossible to set. And, you know what, when you set them, they don’t stick. That was the absolute last straw for me.

discussions with comcast

For at least a week, I had been chatting with comcast reps, and learning what offerings they could offer me. They are offering me 150 MBPS down for 44.99 plus modem rental and taxes. Yes, I know the price will go up, and if I stay with them for that long, I’ll bite that bullet when I have to. Thing is, I told a rep on the phone that worked with At and t, that I was being forced to switch, because of terrible service.She did not like the idea, and even broke her closing script. Instead of saying, “Thank you for choosing At and T, have a good day,” She Said, “Thank you for giving us another chance.” That was before the net crashed on my work day. Obviously, I am not giving them anymore chances.

Early Termination fees

I will owe them 30 dollars extra if I end my internet services with them. Thing is, I wanted to wait until december when the services ended. But the worry of having my net drop during work hours, is too much to handle, not to mention the streaming issues. So, when I do end it, I’m going to tell them straight up, that I refuse to pay those fees, because they have not provided with me anything close to adequate services. Adequate services may not be the fastest, they may keep you behind a firewall, but they are at least stable. This connection can’t stay stable for a month at a time hardly anymore. I have had 6 different technitions out here, and have gone through 6 different modems, and they are just now figuring out that it may be something on their end, wow. Adequate indeed, Not really.
I know that I will face simular issues with comcast, and them possibly raising my price. I know also that if I call for a technition, there is the real possibility of me being charged for the visit. I’ll take that chance, if it means having a stable connection, with a modem/router that I can control, and do with what I like. I will take that chance, if it means I can do my job fully, without missing days because of internet outages.

conclution

I am sorry for not writing as much as I should, but so much has happened. There will be more things written and things are still being worked on. For now, those are the issues I am dealing with, and hopefully they will all be resolved soon.

Sprint away from sprint!

I am going to start by giving all of you who read this article a disclaimer. This is about my past experiences with the company, and therefore should not be taken as something that should be empirical. Also, there will not be a lot of reference articles and pages in this article. With that out of the way here we go!

the move from t-mobile

In 2016, after spending nearly 3 years with t-mobile, I had had enough, and decided to leave. While there were a lot of good things to like about them, the fact that you could never get a straight answer from anyone, and all the customer service representatives told you a different story regarding promotions, or account changes, all of that coupled with the fact that I would have to lose my jump plan forced my hand. I never really considered Verizon, because of there high prices, and At and t for at the time its lack of flexibility was not considered. So, I switched to sprint, thinking that while they were not as flexible as t-mobile,at least I would have a better price. Well, um, I was wrong.

in-store customer service

I have been to the sprint store so many times, that I can’t remember what all the trips were fore, but I do remember the events of one of my trips quite clearly. While I can’t remember the reason that brought me to the store, I can remember the behavior of the manager of the store.The manager wanted to leave the store so badly, that when I was asking him questions, trying to clear up some information, he was waving his keys in a circle, and trying to walk out the door, just so he would not have to deal with me. It was bad enough that all of the other reps had left, (not that there were that many to begin with), and that I was stuck with him, but also the fact that the message was clear to me: “Get out of here, I don’t get paid enough to deal with people past closing time.” Seriously? That is how Sprint treats its customers? Well, I reported the issue to sprint, and I have never had to deal with him after that, so perhaps he was fired, or transferred.

time waisted

Also the other problem, and I do not know if this is a thing for all in store visits to cellular providers, but the reps do not deal with you in a timely manner. With t-mobile and Sprint, I can bet that I will be there for 2 hours or sometimes even more. I went in to sprint to pay off some phones the other day, and I was there all day doing it. Not to mention again, that there are 4 reps in that entire store. While it may be cost affective, I would hate to see those stores backed up with people waiting in line for services. and even things like getting a price of a phone on your account require a visit to the store.
Even with t-mobile and Verizon, I could get billing questions answered over the phone with a local rep if I needed them, and things like getting the price of a phone were also permitted. And back when I had verizon, you seemed to be treated more like a person, and less like an inconvenience . Stores seemed to have more representatives, and while you had to wait for a few minutes, there was no waiting for 30 or 45 minutes while one customer was served while the other reps were either on break, or playing games on there devices, or worse, on face book. In some aspects, that’s worse than comcast, but that is for another story, as for starters we are not done with this one, and writing about internet providers is slightly more complicated.

A secure Inconvenience

I mentioned previously that both Sprint and T-mobile seem to have a policy of wait til they leave. In other words, there is not enough customer service reps to handle customer flow, and I think that is by design, in the hopes that some people will just get tired of waiting and either try again, or give up entirely. But while that is an annoying issue, this next one totally blows my mine.
Remember how I said that I could at least call my local stores at verizon and t-mobile and get some basic information, such as the price of phones and some basic account information?Oh, let me tell you, that is not possible at sprint! So here is how sprint works.

  • Need to know about your bill? Come to the store!
  • Need to know the price of a phone as it relates to your account and plan? Come to the store!
  • If you are intrested in a promotion and you want to discuss it, Yep you all guest it, Come to the store!
  • And finally my personal favorite Paying off phones, you can’t do it with customer service, so yep you guest it again, Come to the store!

And those are just some examples of how bound you are to the store. You probably couldn’t even get them to give you your pin, unless you came to the store. If I counted how many times I have said that fraise, I would be lost. For JAWS and NVDA users, please do a find and replace for the word store (there it is again), and let me know how many times in this section it is mentioned, but that should explain the gravity of the situation. The reason for you coming to the store if you need to blink? “It is a security policy, supposedly designed to protect us.” Well I have a huge problem with that!

Store Caracell and transportation

There are actual corporate stores, and then there are these little authorized agent outlets that sell sprint products. Here is the kicker though. If you get service at an outlet, you can’t recieve service at the corporate store, and it goes the other way around. The outlet stores can’t tell you anything about the corporate stores, and for some strange reason, the corporate stores can not tell you anything about the outlets. If that sounded as confusing as it was for me writing it, let me try and explain it another way.

  • You go to your local store wich is called sprint and you get service set up.
  • You find that you need to get a phone replaced, or you need another line and you go to another store, also called Sprint.
  • Upon entering the second store, you are informed that because you had service set up at this other store, wich is an outlet, you will need to go to the outlet to get your account managed.

    Here is what I can not get my head around. Your account is in all systems, and all customer service agents have access to your account right? If this is the case than logic 101 says “I before E except after C, right? No, like the english language, sprint has the rest of the saying Or when sounding like A as in Neighbor or way. This means that even though your account is in all their systems, and account information can be brought up in any store and over the phone, not only can you not get anything answered unless you go to the store, but you are also bound to a specific store. So if you activate service at an outlet, and have issues, you can not go to corporate to get them resolved, even if the issue can only be resolved by going there. It is one of the most
    stressing things to deal with, considering that taking uber and lyft to these places can add up in price, real quick. I have one more item, and I sware I am done.

    inflexible payment arrangements

    Everyone has issues from time to time, and these issues can result in not being able to pay your bill by the due date. Well, payment arrangements are a good way to deal with this. T-mobile and At and t have payment arrangements that will let you pay off your balance that is past due, on any date in the month, so long as the balance is paid at the day of the arrangement. So, if I need to, with at and t, I can set my arrangement to take place on the 30th of the next month, insuring that I can, and will pay the balance because I know by the 30th of the month, I will have money. If I find that I can pay it sooner, I can pay the balance off, and cancel the arrangement. With sprint?
    With sprint, you have 10 days after your due date to pay the balance. So let’s say your bill is due on the first of the month, you have until the 10th of the month to pay off the balance or set up an arrangement. Here is the kicker, (this is a violent article is it not?) you can only set up a payment arrangement up to 14 days after the day you set up the arrangement. So if Your bill is due on the 10th, you can only set up an arrangement to the 24th of the month. And if you do not get paid on the24th you are in serious trouble.
    You do have an option, though it is not a good one. If you want to adjust any part of your payment arrangement after it is set, you must pay off half of what you owe. This includes the date you would like to pay. So if you owe $206.00, you must pay $106.00 before you can move the rest of the payment arrangement forward to the date you want. If you can not pay off half your balance, well, your services are suspended until such time that you can pay the full balance, or make a new arrangement.
    /

    Conclusion

    Fact of the matter is, I came up with the title of this article, thanks to sprint. They always are saying sprint to sprint and save. Actually, that is not the case. Sprint is not very flexible in there policies regarding customers. You can’t get any service unless you go in to a store, some of there representatives will not want to deal with you, and their payment arrangements are the most convoluted pieces of crap that I have ever had to deal with. For all those reasons, as soon as I get the chance I am switching away from sprint. I do not know who I will go back to, but I am going to look far and wide until I find a provider who treats me better than this, and a provider who treats there customers with respect.
    One of my friends has told me to wait, because Sprint and t-mobile have merged but I do not know how much longer I can wait.